





designed scenario-based eLearning solution to address knowledge gaps in manual fare storage, strengthening decision‑making and process accuracy.
synthesized complex regulatory requirements into a cohesive blended curriculum, combining eLearning, videos, group engagement tools and instructor-led resources.
revitalized legacy eLearning using an established learning mascot and nostalgic design themes, strengthening usability and engagement without altering core learning objectives.
replaced static text reference with a dynamic, javascript-driven results generator that supports faster task completion within workflows.
applied simulation-based design to deliver complex policy updates, improving learner confidence and consistency in real-world application.
created learner resources for multiple curricula that supported self-management of assignments and reinforced understanding of course flow across modalities.