designed scenario-based eLearning solution to address knowledge gaps in manual fare storage, strengthening decision‑making and process accuracy.

synthesized complex regulatory requirements into a cohesive blended curriculum, combining eLearning, videos, group engagement tools and instructor-led resources.

revitalized legacy eLearning using an established learning mascot and nostalgic design themes, strengthening usability and engagement without altering core learning objectives.

replaced static text reference with a dynamic, javascript-driven results generator that supports faster task completion within workflows.

applied simulation-based design to deliver complex policy updates, improving learner confidence and consistency in real-world application.

created learner resources for multiple curricula that supported self-management of assignments and reinforced understanding of course flow across modalities.